AGB
AGB
House of Zuuma
Terms and Conditions (T&C)
Effective: May 2026 | Worldwide Shipping
§ 1 Scope of Application
(1) These Terms and Conditions apply to all contracts concluded between House of Zuuma (hereinafter “Provider”) and the customer via the online store on the website www.houseofzuuma.com.
(2) Any deviating terms and conditions of the customer shall not be recognized unless the Provider expressly agrees to their validity in writing.
(3) A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity (§ 13 BGB).
(4) An entrepreneur within the meaning of these Terms and Conditions is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or self-employed professional activity.
§ 2 Contractual Partner and Contact Information
House of Zuuma
Driesener Str. 20a, 10439 Berlin, Germany
Email: info@houseofzuuma.com
Phone: +49 176 23221368
§ 3 Conclusion of the Contract
(1) The product descriptions in the online store do not constitute a legally binding offer, but rather an invitation to place an order (invitatio ad offerendum).
(2) By completing the ordering process and clicking the “Buy” button, the customer submits a binding offer. The provider will immediately confirm receipt of the order via email. This confirmation of receipt does not yet constitute acceptance of the offer.
(3) The contract is concluded when the provider accepts the order by sending a separate order confirmation via email or ships the goods. The provider may accept the customer’s offer within five days of receipt. If the provider does not accept the offer within this period, this shall be deemed a rejection, and the customer is no longer bound by their order.
(4) The text of the contract is stored by the provider and sent to the customer via email after the contract is concluded, including these Terms and Conditions and the cancellation policy. The contract language is German.
(5) Before submitting the order, the customer can identify and correct input errors by carefully reading the information displayed on the screen. All entries are summarized in a confirmation window before the order is completed and can be corrected there using standard keyboard and mouse functions.
(6) Orders are processed via email. The customer must ensure that the email address provided is correct and that emails from the provider can be received, particularly if spam filters are in use.
§ 4 Prices and Payment
(1) All prices listed are final prices in euros and include the applicable value-added tax.
(2) In addition to the product prices, shipping costs apply, which will be clearly communicated to the customer before the order is completed.
(3) Payment may be made either by credit card or PayPal. The invoice amount is due immediately.
(4) For deliveries to countries outside the European Union, additional costs may apply in individual cases (e.g., wire transfer fees or exchange rate fees), which are to be borne by the customer.
(5) For payments made in advance, the provider reserves the right to cancel the order after 14 days if payment has not been received and to inform the customer accordingly.
Payment Service Provider
(6) If the “PayPal” payment method is selected, payment processing is handled by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg, subject to the PayPal Terms of Service (www.paypal.com). This requires that the customer has or opens a PayPal account.
(7) For credit card payments, payment processing is handled by the payment service provider used by the provider (e.g., Stripe, Inc., 510 Townsend Street, San Francisco, CA 94103, USA, or similar). The credit card will be charged upon completion of the order.
§ 5 Delivery and Shipping
(1) The seller ships worldwide. Exceptions are countries to which delivery is not possible due to legal regulations or logistical restrictions.
(2) Delivery times are generally as follows:
3–7 business days within Germany
5–14 business days within the EU
7–21 business days for international shipments outside the EU
(3) Since many products are handmade and available in limited quantities, delivery times may vary in individual cases. In such cases, the customer will be informed immediately.
(4) Shipping Costs
Shipping costs are clearly communicated to the customer before the order is completed. Delivery within Germany is free for orders totaling €150.00 or more. For orders below this amount, the buyer bears the shipping costs.
Bags are shipped via GLS Parcel (up to 2 kg). Shipping costs are as follows:
- Germany: €4.90 (for orders under €150.00)
- Other EU countries and international: according to the current DHL price list, country-specific
Posters (50×70 cm) are shipped in square shipping tubes/envelopes via DHL. Shipping costs are included in the product price.
Art prints and pictures are shipped via the printing service provider Prodigi. Shipping costs and delivery times are shown separately during the ordering process and may vary depending on the printing location and destination country.
(5) For deliveries to countries outside the European Union, customs duties, import taxes, and other charges may apply. These costs are borne by the customer and are not included in the purchase price. The seller has no influence over these charges.
(6) For consumers, the risk of accidental loss does not pass to the customer until the goods are handed over.
(7) Partial deliveries are permitted provided they are reasonable for the customer.
(8) Delivery delays due to force majeure or unforeseeable events entitle the provider to postpone the delivery accordingly.
(9) The customer is responsible for providing a correct and complete shipping address. If the carrier returns the goods because delivery was not possible, the customer bears the costs of the unsuccessful shipment, provided the customer is responsible for the failure to deliver. This does not apply in the event of the effective exercise of the right of withdrawal.
§ 6 Right of Withdrawal
Consumers have the right to withdraw from this contract within fourteen days without giving any reason. The full withdrawal policy is also available as a separate page at www.houseofzuuma.com/widerruf.
(1) The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.
(2) To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g., via email):
House of Zuuma, Driesener Str. 20a, 10439 Berlin | info@houseofzuuma.com
(3) Where provided for by law, the withdrawal may also be declared via an electronic withdrawal button provided on the website.
Sample Withdrawal Form
To: House of Zuuma, Driesener Str. 20a, 10439 Berlin, info@houseofzuuma.com
I/we (*) hereby cancel the contract I/we (*) entered into for the purchase of the following goods:
Ordered on (*) / received on (*): ___________________________
Reason for cancellation: _________________________________
Name of the consumer(s): _________________________________
Address: ___________________________________________________
Date: ________________ Signature: ______________________
(*) Delete as appropriate.
Consequences of Withdrawal
(4) If you withdraw from this contract, we must refund to you all payments we have received from you, including delivery costs (with the exception of additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and no later than fourteen days.
(5) We will use the same payment method you used for the original transaction to process the refund; you will not be charged any fees.
(6) We may withhold the refund until we have received the goods back or until you have provided proof of return.
(7) You must return the goods no later than fourteen days from the date of notification of the cancellation. The deadline is met if you send the goods before the deadline expires. Please use the following address for returns: House of Zuuma, Driesener Str. 20a, 10439 Berlin.
(8) You are responsible for the direct costs of the return shipment.
(9) You are only liable for any loss in value of the goods if this is attributable to handling that goes beyond what is necessary to inspect the nature, characteristics, and functioning of the goods.
(10) The right of withdrawal does not apply to contracts for the delivery of goods
- that are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive,
- or that are clearly tailored to the consumer’s personal needs (Section 312g(2) of the German Civil Code (BGB)).
Note: Custom-made products (e.g., personalized bags, special orders) are subject to this exclusion. This will be specifically noted for the respective product during the ordering process.
§ 7 Retention of Title
The delivered goods remain the property of the seller until the purchase price has been paid in full.
§ 8 Warranty
(1) The statutory warranty rights apply. The statute of limitations for claims for defects in new goods is two years from delivery.
(2) For used goods, the limitation period is reduced to one year from delivery, to the extent permitted by law.
(3) Since the products offered are handmade, minor deviations in color, texture, or appearance may occur compared to product photos. Such deviations do not constitute a defect, provided they are typical for handmade products and do not impair their usability.
(4) The customer is requested to file a complaint with the delivery service regarding goods delivered with obvious transport damage and to notify the seller thereof. Failure to report such damage has no effect on the customer’s statutory warranty claims.
§ 9 Indemnification for Customized Customer Specifications
(1) To the extent that the Provider processes content in accordance with the Customer’s specifications as part of customized products (e.g., personalized bags, printed items), the Customer must ensure that such content does not infringe upon any third-party rights, in particular copyrights, trademark rights, or personality rights.
(2) The customer indemnifies the provider against all claims by third parties arising in connection with an infringement of such rights through the contractual use of the content transmitted by the customer. This also includes reimbursement of reasonable costs for necessary legal defense.
(3) The obligation to indemnify does not apply if the customer is not responsible for the infringement.
§ 10 Gift Certificates and Promotional Codes
(1) Promotional gift certificates and discount codes issued by the Provider may only be redeemed in the online store and only during the specified period.
(2) Promotional coupons may only be redeemed by consumers. Only one coupon may be redeemed per order.
(3) Certain products may be excluded from coupon redemption if so specified on the coupon.
(4) Coupons can only be redeemed before completing the order process. Subsequent offsetting is not possible.
(5) The value of the goods must be at least equal to the amount of the coupon. Any remaining balance will not be refunded. If the coupon value is insufficient, the difference can be paid using one of the available payment methods.
(6) The credit from a promotional voucher will not be paid out in cash nor will it accrue interest. The voucher will not be refunded if the goods paid for with it are returned under the right of withdrawal.
§ 11 Copyright and Intellectual Property
(1) All artwork, prints, and designs offered in the shop are protected by copyright and remain the intellectual property of House of Zuuma or the respective artists.
(2) The purchase of a product does not confer any right to commercially reproduce or redistribute the designs.
§ 12 Data Protection
The collection and processing of personal data is carried out in accordance with our Privacy Policy, which is available on the website. This policy complies with the provisions of the EU General Data Protection Regulation (GDPR).
§ 13 Liability
(1) The Provider shall be liable without limitation in cases of intent and gross negligence.
(2) In cases of slight negligence, the Provider shall be liable only for breaches of material contractual obligations and limited to foreseeable damages.
(3) Liability for damages resulting from injury to life, limb, or health remains unaffected.
§ 14 Dispute Resolution
(1) The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr
(2) We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
§ 15 Final Provisions
(1) The law of the Federal Republic of Germany shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods. With respect to consumers, this choice of law shall apply only to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has his or her habitual residence.
(2) The place of jurisdiction is Berlin, provided the customer is a merchant, a legal entity under public law, or a special fund under public law. If the customer is domiciled outside Germany, Berlin shall be the exclusive place of jurisdiction if the contract is attributable to the customer’s professional or commercial activities.
(3) Should individual provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.
As of: May 2026 | Worldwide Delivery | House of Zuuma, Berlin